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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-23-2019 09:01 AM

HP Recommended
Product: HP LaserJet M148
Operating System: Microsoft Windows 10 (64-bit)

Got this printer a couple of weeks ago and have no problem when printing. Issue arose when trying to scan for the first time.

When I open the scan utility, I get the error message of "The HP LJ Pro M148M149 was not found".

 

I downloaded the Print and Scan Doctor utility 5.2. It runs and finds my printer showing both USB and wireless connections. I run the utility to fix scan issues. As it runs through its diagnostics, I can here the scanner bar operating. It finishes and prompts to scan a test page. As soon as I click that, I get the error message of "not found" all over again.

 

I have tried this with both the USB and wireless connections. I have powered down and restarted both the printer and my computer. Checked for driver updates and it says I have the latest.

 

Again, no problems with printing, only get the "not found" error when trying to scan.

 

Please help!

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