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‎03-25-2019 10:18 PM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: Microsoft Windows 7 (64-bit)

Earlier today my trustworthy Officejet Pro 8620 jammed while printing multiple copies.  I removed a piece of paper from the rear of the printer.  However, the "Paper Jam" message continues to appear on the screen, even after multiple attempts that involved checking for jams in various locations, turning the printer off and on many times, unplugging the cord from the printer and from the wall socket, and even removing the USB cable.  Nothing has helped.  HP support said that it's probably a hardware problem and that I should plan on replacing the machine.  By any chance, has anyone had a similar problem and found a solution?  I'm having a hard time saying goodbye to my printer.

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