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‎03-28-2019 03:34 PM

HP Recommended
Product: HP ENVY 7640
Operating System: Microsoft Windows 10 (64-bit)

I have 3 computers that print using the HP EVNY 7640 for the past 2 years with no problems until the last 2 weeks. All computers are on Windows 10. Two of the three computers print through my wireless network. The other computer prints via USB. The 2 printers that print through the wireless network have not been able to print for the past 2 weeks and when I attempt to print I get messages that indicate "Printer is Off Line" or "Printer is not available". I have uninsalled and reinstalled the printer software on all 3 computers and still have the problem. I have checked my Linksys router and it shows the printer as "On Line" . I have made no changes to any software or routers other than normal Windows 10 updates. The wireless network itself seems to be working just fine. I have no problems printing with USB connection. I have check the wireless settings on the printer itself and they look OK to me. I have been through the troubleshooter as well and none of the solutions worked

Suggestions on how to fix are appreciated & thank you

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