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‎03-28-2019 09:45 PM

HP Recommended
Product: HP Officejet 4650
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install my HP Officejet 4650. I downloaded the software from:
https://support.hp.com/ca-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930 -> HP OfficeJet 4650 series Basic Driver

 

and ran the executable:
Click "Connect a new device"
Select "USB" on the next screen
Connect the printer to my computer using a USB cable, click Next
Nothing happens, no printer detected.

 

I know that the USB cable is working, because on Control Panel (Devices and Printers), the HP 4650 printer is greyed out when the USB cabled is unplugged, and becomes coloured in once the USB cabled is plugged in.  And, everything was working fine (printer was printing) before I reformatted my PC (It was Windows 10 before, and it is still Windows 10 now). I've also tried different USB ports.

 

I followed the accepted solution in https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/How-not-to-set-Hp-4650-as-default-scanner... to completely uninstall the printer software and repeated the installation process.  I also did a "Restore Factory Defaults" on the printer itself.

 

Nothing helps. I've read other threads on printer not detected using USB on this forum but nothing works.

 

Could anyone help me please? I am using a Windows 10, Acer Laptop, printer is HP 4650 Officejet. Thanks a lot.

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