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‎04-01-2019 06:00 PM - edited ‎04-01-2019 06:05 PM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone.

I've had my HP Spectre x360 13 inch laptop for a few months now. However, today I discovered that both USB-C lightning ports are not allowing the laptop to charge. I have verified that the charger itself works by using it on a different device. Upon plugging other USB-C devices into the port, like a USB-C to HDMI adapter, the devices seem to work, but the fact still remains that the ports do not allow the laptop to charge. It seems like the ports themselves work, but there is something about the charging functionality that isn't working. Could I get some help with this issue? Thank you.

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