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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎04-03-2019 02:19 PM - last edited on ‎07-02-2019 03:56 AM by Retired

HP Recommended
Product: HP Officejet 4630
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have been using HP Instant Ink service for more than a year. During this time, I never used the Tri-color cartridge because the one I was using (an original HP cartridge) was still working.

Now the "old" cartridge is working very bad, everything is printed in black and white - so I thought it was time to replace the cartridge and use the Instant Ink one.

But, when inserting the new cartridge, I get the message on the display "It is necessary to replace the following Ink Cartridges" (or similar, printer language is Italian). I cannot do anything but putting back the "old" cartridge, so it resumes working, but everything is printed in black and white.

Can anybody offer any help, please?

Best regards,

Mattia

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