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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-06-2019 05:00 AM

HP Recommended
Product: Envy 5032
Operating System: Microsoft Windows 7 (64-bit)

I have a problem with my printer (Envy 5032 all in-one printer). I installed all the software and drivers on the 123hp site but the printer won't scan. When i open the envy 5000 software and click on the scan button in the scan tab (the scan program suposed to open in an sepparte window) nothing happens. When I manually try to open the scan software nothing happens. Not even an error message. I tried reinstalling the software and drivers, run the software as administrator, disabbled the virusscanner but nothing helps. When I start the scanning mode on the printer it self it tells me that I have to install the software on the 123hp site wich I already did.  Hope you guys can help me. 

 

 

 

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