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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-12-2019 10:51 AM

HP Recommended

I have an HP Officejet Pro 8620. I've just recently got an error message when I've tried to scan: username or password is incorrect. Make sure both user account and password are valid. 

 

I've recently changed my google password. How do I fix this issue?

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