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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-12-2019 10:51 AM

HP Recommended

I have an HP Officejet Pro 8620. I've just recently got an error message when I've tried to scan: username or password is incorrect. Make sure both user account and password are valid. 

 

I've recently changed my google password. How do I fix this issue?

1 person had the same question
1 REPLY 1

‎04-13-2019 02:32 AM

HP Recommended

Hi,

On your printer tap the Wireless or Ethernet icon and locate the printer's IP Address.

 

From any browser browse to that IP to access the printer's EWS page.

Within the Scan tab, select Scan to Email and then click on Outgoing Email Profiles and edit your existing profile by keeping the current settings but providing the updated password.

 

Note: be sure to remove any PIN Number might be added by your browser during the wizard if you would not want any such code.

 

Once completing press Save and Test and verify its success.

 

Shlomi



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