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‎04-21-2019 03:19 PM

HP Recommended
Product: HP Pavilion Desktop PC 570-p0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi. I recently tried to install firmware update which failed. Tried reinstalling firmware from down load from HP website. Printer is now stuck part way through process. On the screen there is an HP symbol with a blue line below it, and below that 7 circles with the first four filled in blue, to show progress just past half way. I cannot switch the printer off except by pulling the power cable. Printer always returns to the same screen described above.

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