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‎04-30-2019 10:16 PM

HP Recommended
Product: Officejet 6968
Operating System: Microsoft Windows 10 (64-bit)

Bought a brand new set of real HP cartridges.  Black one - 902XL - won't work right out of the box.  Took it back to Staples who were kind enough to exchange it - won't work again!

 

Old cartidge worked fine but it is now completely out of ink - worse, can't get the old cartridge that did work refilled at Costco because HP has changed firmware and locks out refilled cartridges.

 

I did everything suggested on the threads - cleaned, recleaned, re-recleaned the heads.  Updated driver and firmware.  NADA.  Only a very, very slight bit of black when doing print quality page.

 

Are the new chips on the cartridge incompatible with older printers?  Did they eff-up the new firmware?

 

I have already spent more than half a day trying to fix this - looks like lost $85 bucks on new cartridges that I can't use which is almost the cost of a new printer.   So freaking mad.....

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