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‎05-04-2019 01:47 PM

HP Recommended
Product: HP officejet pro 6968
Operating System: Microsoft Windows 10 (64-bit)

Can't print.  When go to settings-printer it states "driver unavailable".  But when I go to "printer server properties" on settings page, it lists 6960 PCL type 4 user mode driver as installed.  (One thing I have noticed every time I tried to re-install is that the printer is listed by 6960 and not 6968 when installed.)

Device Manager: says printer working fine.  I had attempted to uninstall/ reinstall printer and this is notes under "device installed" event:  Driver Management concluded the process to install driver hpygid20_v4.inf_amd64_9464841af4de47ad for Device Instance ID SWD\PRINTENUM\WSD-35835E5E-90C7-4516-A73D-578B45CEC159.003B with the following status: 0x490.

Now when I attempt to print, this printer does not even show up in the list of options.  When I attempt to "add printer" while in document's print screen, the message "active directory domain service unavailable".

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