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‎05-05-2019 07:25 AM

HP Recommended
Product: ENVY 5055
Operating System: macOS 10.14 Mojave

I bought a brand new ENVY 5055, set up fine, prints test pages, copies properly, but any printing from Word or PDF prints one line of text at the top of one page and then prints an endless cycle of blank pages until I hit cancel. Hard resets, resinstalling ink cartridges, etc do not work. Printing PDFs as images does not work, and as I said Word files do the same thing.

 

Please help.

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