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HP Recommended
Deskjet 3750
Microsoft Windows 10 (64-bit)

Hi everyone, today I set up my new HP Deskjet 3750 printer but in doing so I activated HTTPS and also the administration password. Now I can't get access from the HP Smart application and even from the browser (all), now it's trying to figure out how to do a Hard Reset and not a reset of the wifi connectivity I've already tried and doesn't work, in fact it doesn't remove the administration password.

I forgot to mention that in the HP Smart application when I try to click on access nothing happens, this would solve my problem if I can only access the printer.Please help me restore it.

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