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‎05-16-2019 07:20 AM

HP Recommended
Product: Deskjet 3750
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, today I set up my new HP Deskjet 3750 printer but in doing so I activated HTTPS and also the administration password. Now I can't get access from the HP Smart application and even from the browser (all), now it's trying to figure out how to do a Hard Reset and not a reset of the wifi connectivity I've already tried and doesn't work, in fact it doesn't remove the administration password.

I forgot to mention that in the HP Smart application when I try to click on access nothing happens, this would solve my problem if I can only access the printer.Please help me restore it.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2019 11:34 AM - edited ‎05-17-2019 11:39 AM

HP Recommended

I solved the problem by running a VM with Windows 7, I visited the IP of the printer with internet explorer and enable ssl v3 and v2 and performing a hard reset on the printer. Thanks anyway for your help.

View solution in original post

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3 REPLIES 3

‎05-16-2019 05:52 PM

HP Recommended

I would try the steps here if you cannot find instructions that address your printer in particular.

 

https://h30434.www3.hp.com/t5/Inkjet-Printing/Reset-to-factory-setting/td-p/6450566

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-17-2019 06:24 AM

HP Recommended

Thanks for the help but I had already tried this procedure but it didn't work

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‎05-17-2019 11:34 AM - edited ‎05-17-2019 11:39 AM

HP Recommended

I solved the problem by running a VM with Windows 7, I visited the IP of the printer with internet explorer and enable ssl v3 and v2 and performing a hard reset on the printer. Thanks anyway for your help.

Was this reply helpful? Yes No
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