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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
LaserJet Pro MFP M281fds
Microsoft Windows 10 (64-bit)

My Color LaserJet Pro MFP M281fdw will print but will not scan. It has been working fine but all of a sudden this morning I got an error saying it could not communicate with the scanner. Since it is printing, it is obviously communicating. It is running on an Xfinity wireless network. My computer is an HP running Windows 10. I have already tried restarting both the computer and the LaserJet. I have also tried the HP Print and Scan doctor with no luck.

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