• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-26-2019 04:23 PM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have had this printer (HP OfficeJet Pro 8715 All-in-One Printer) since March 2017. I love the printer, today when I tried printing something I got an error "The printhead appears to be missing not detected or incorrectly installed". I have tried troubleshooting steps that have been mentioned here  also I reset the printer and it didnt make any difference . It feels like my only option is to get a new printer or spend money getting the printer serviced and/or buy a new printhead part with no guarantee that this will fix the problem. I don't print very frequently so I wasn't expecting a fairly expensive home printer to last me a little over two years. Not sure if there is any other troubleshooting I can do or if there are alternatives available to me.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.