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05-28-2019 08:57 AM
Greetings,
I have a HP Photosmart C4780 printer which I’m using as a wireless printer for my 2 HP desktops & 1 HP Laptop, all running Windows 10 Pro. On one desktop, HP pavilion HPE h8-1330z, I got notified that Windows 10 May 2019 Update (version 1930, OS build 18362.116) was ready for download and install. I did that and after successful install I noticed the printer was printing very slowly, about 1/3 the speed it used to print. Printing from the other 2 PCs is still normal.
Looking at MS forums the suggestions was to reinstall the device driver. So I went to Settings -> Apps and uninstalled “HP Photosmart C4700 All-in-One Driver Software 14.0 Rel. 6” and did a reboot. I tried using the CD that came with the printer but the only option I got was “Exit.” So I went to the HP website and downloaded PS_AIO_06_C4700_140_408-5.exe and ran it. I did get the “Install” option and used it. It got to the “Hardware Setup Guide” window when it fails. First came up the dialog box: “”C:\Users\vjs\AppData\Local\Temp\7zS393E\Setup\hpzpr\40.exe” –inf… Fatal error during installation”. When I clicked “OK” and then clicked on “Details…” I got “The following lines retrieved from installation error” and this window:
I tried using the “HP Installation Error – Windows 8.hta” that got downloaded but it didn’t do anything. Any help with this would be appreciated. This major Windows 1903 update will eventually have to be installed on my other PCs because MS eventually forces you to install their update. Thank You.
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