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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-29-2019 12:53 PM

HP Recommended
Product: OfficeJet Pro 9015
Operating System: macOS 10.13 High Sierra

I have a new OfficeJet Pro 9015, all set up and seemingly working OK as far as printing goes.

 

When I select "Scan" on the printer control panel and then select "Computer", I get a screen telling me the feature has to be set up first. But it doesn't tell me HOW to set it up, other than pointing me to the printer home page at 10.0.1.73. I've been to that page and ensured that "Webscan" is enabled/configured under "Scan to computer". But the same thing still happens when I try to scan directly from the printer to my Mac.

 

Scanning using the HP Smart app on my Mac works fine. But I want to also be able to use the "Scan to computer" feature directly from the printer.

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