• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-06-2019 09:36 PM

HP Recommended
Product: HP Office Jet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

My new HP Office Jet Pro 9010 doesn't seem to scan more than one page at a time using the sheet feeder. I loaded a 3 page document, the 9010 showed document loaded, and then I tried to scan to PDF using Adobe Acrobat Pro DC (release 2019.012) However only one page gets scanned. Shouldn't the device recognize it has another page each time and keep scanning?

 

Earlier I tried to send same 3 pages by fax, and it only  scanned first page. Not sure if it is a fax issue at receiving end or what, because the 9010 screen really doesn't show any status as to what is happening.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.