• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-08-2019 09:59 AM

HP Recommended
Product: Example: Pavilion HP 8710
Operating System: Microsoft Windows 10 (64-bit)

I have had the printer for awhile and was able to scan to my computer wirelessly in the past.  Now, I can't.  I get the error, unable to communicate with scanner.  I use Windows 10.  The printer and PC are connected and I can print and copy fine.  I have unplugged the printer and turned it on and off.  When I got the error, I ran HP Print and Scan Doctor.  It says I don't have the full program installed.  I run thru the prompts to install the complete software and go thru the process to reestablish the wireless link to my router.  The wireless light is lit and strong and the doctor says communication is enabled.  I can print fine.  But I still can't scan and still get the same error message, unable to communicate with scanner.  The only thing that has changed in the last month or so is that I have a new router, but the router is working fine and connected with the printer.  There are no IP address conflicts, according to Netgear Genie.  How can I get back to wirelessly scanning to my computer?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.