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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
hp deskjet 3835
Microsoft Windows 10 (64-bit)

HEllo, I followed the instructions as provided and I still have the same problem. The printer, HP deskjet 3835, does not give me the option to change from monochrome to color on the settings, nor does it tell me the printer that's causing the conflict so I can also change those settings.

 

I get the message when I open a photo and click on print/ more settings. See attachedScreenshot 2018-02-19 16.43.36.png

 

Please advise, as this was working yesterday and today is not.

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