-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
06-25-2019 07:02 PM - edited 06-27-2019 05:00 PM
I get the message "Printer Failure There is a problem with the printer or ink system" (no error code). It had been working for a year or so, suddenly this message appeared. We didn't move it, we did not connect to a new network or do anthing to it's wifi or connectivity. And we did not replace cartridges. It just did this all by itself, suddenly. On startup, i get the normal control panel for less than 2 seconds then this message appears. I CANNOT get back to the control panel to do anything, because all I get is this message. If I click on the ? next to the screen, it tells me to (1)unplug and restart the printer. (2) contact HP support. So I cannot see any displays, and I cannot print a test message from the printer, and I cannot update the firmware, because I'm locked out.
1.When I turn it off, unplug, replug, the printhead moves fine, I hear it as normal. But all the while the error message is displayed. If I unplug it without turning it off, and plug back in, the same.
2. I tried HP Scan and Print Doctor, and it can see the printer, but says "your printer seems to have a serious issue. I cannot print either an external or internal test page.
3. I removed each cartridge, and they all look fine, no leaking.
4. I removed the printhead, it looked fine (there was a LOT of black ink on the contacts, but the black cartridge did not appear to be leaking when I examined it). I replaced the printhead, and it did the same. I then reseated the print head twice more, and it did not help.
Steve
Solved! Go to Solution.