Printer Ink Cartridges & Print Quality
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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[DETAILS]
I tried to print a document (all black), and the entire page is faded. I proceeded to check customer support pages and stopped at Step 6, printing a Quality Diagnostic page. I printed the same document four times (the last two being the results after using the Clean Cartridges feature) and they all have the same outcome; all colors are present except for black.
Before that, I also checked the ink cartridges several times, and the ink levels are more or less just a cm away from the Maximum fill line.
[MAIN PROBLEM/QUESTION]
When I checked the Estimated Cartridges tab, it shows that all tanks are completely empty; yet neither has a caution symbol. Reminder; every other color prints except for black, and when I checked the cartridges, they're way too far from the minimum fill line. Does this mean the ink has dried up, or does this mean something else? Thank you in advance!
