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‎07-09-2019 08:49 AM

HP Recommended
Product: Thunderbolt Dock G2
Operating System: Microsoft Windows 10 (64-bit)

I've been having periodic BSODs on my ZBook Studio x360 G5 and thought to update the BIOS and firmware of my laptop and dock. The BIOS updated fine but the dock was having trouble connecting to the Thunderbolt Controller. After a restart, it finally connected, but the laptop BSODed in the middle of the Base Microcontroller update.

 

Now when I run the firmware update, the DisplayPort Hub doesn't display a version, even though the update said it installed successfully on the first round, and the Thunderbolt Controller says "Device driver missing. Firmware cannot be installed." My external monitor is also not showing up in Device Manager.

 

Is there anyway to fix my dock or is it toast?

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