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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-08-2019 09:30 PM

HP Recommended
Product: HP Notebook 15-da1018ne
Operating System: Microsoft Windows 10 (64-bit)

​Hello,​​

I just bought this laptop (Product Name: HP Notebook 15-da1018ne), (Product Number: 4FK12EA).

 

And I noticed that whenever I adjust the screen's angle, some sporadic darkening spots appear near the bottom corners of the screen for about a second, with more spots near the right hand corner than the left hand one (not uniformly distributed).

 

I downloaded the HP PC Hardware Diagnostics tool and ran the video tests. And the notebook passed them, but then again, there was no test to ascertain that there was nothing wrong with the screen angle adjustment.

 

Is this a faulty device/screen?
Should I get a refund/replacement?

Thanks in advance.

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