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DeskJet 2652

I'm helping my roommate set up a printer that her sister used in school a couple years back, but the printer says that we need to use the setup cartridges that came with it, which we no longer have. We've already tried a hard reset multiple times and re-inserting the ink cartridge, yet nothing has worked. For some reason, the printer has recognized the tri-color cartridge as set up but not the black ink one (neither are the original set up cartridges). 

 

Please help us bypass this issue. 

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