• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Officejet Pro 8710
Microsoft Windows 10 (64-bit)

Hi

I have been having an issue with printing for years.

I have bought HP Officejet Pro 8600 (great printer except for the networking issues), then 8610 and then 8710
All have suffered from the same problem

The problem is very nice put by @Srmiles in this post OfficeJet-8720-ignores-ARP-request

... but this was never directly answered and the solution given

        1) did not explain the cause

        2) did not resolve the issue (for me)

 

To define the problem again (which all the above printers have suffered from)

You are printing fine then after a period of time the printer stops responding to ARP requests and so cannot be contacted and so goes offline. Even the HP Smart diagnostics cannot find it (obviously because it not responding to ARP nothing can find it).

Putting a static entry for the printer in the ARP table fixed it until Win 10 and at which time MS makes it very difficult to make manual ARP changes (I presume for security reasons).

 

Simple problem (if a little technical) but nowhere have I seen a complete and effective answer to this issue - especially not from HP (and I have been looking on and off for 6 years).  

 

Please, let's start with the HP Officejet 8710, if anyone has any solutions to this (like a bug fix or a special firmware release or a hack through the keypad or a hack in Win10 registry or something like that) I would be very grateful.  Note: I have reset and turned off and reinstalled and diagnosed to death. I have tried this https://support.hp.com/us-en/document/c06184808 and it did not resolve the problem long term.

 

The problem looks like a bug in HP firmware. 

 

Thanks in advance

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.