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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎08-22-2019 08:33 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a black Instant Ink cartridge that is continuously showing a Cartridge Error on the printer. I have followed all the steps suggested in previous posts and by the Virtual Assistant (printer reset, firmware update, cleaning cartridge and contacts, etc.) but with no luck at all.

 

Instant Ink does not seem to be able to send a new cartridge precisely because of the cartridge error. It has now been more than 2 weeks and this is unfortunately getting quite frustrating!

 

Any help at all would be much appreciated.

 

Thanks!

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