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Solved!

Instant Ink Cartridge Error

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HP Envy Photo 7855
Microsoft Windows 10 (64-bit)

Hello,

 

I have a black Instant Ink cartridge that is continuously showing a Cartridge Error on the printer. I have followed all the steps suggested in previous posts and by the Virtual Assistant (printer reset, firmware update, cleaning cartridge and contacts, etc.) but with no luck at all.

 

Instant Ink does not seem to be able to send a new cartridge precisely because of the cartridge error. It has now been more than 2 weeks and this is unfortunately getting quite frustrating!

 

Any help at all would be much appreciated.

 

Thanks!

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@Pick_WInger,

 

Thank you for posting your query on HP Community,

 

As these are to do with the Instant ink cartridges, I would need to know few details regarding your instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

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I am also having the same problem!! My hp Instant ink cartridges are not recognized in my printer anymore since I changed them! They are brand new. It will print two pages and quit..

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@HLS42,

 

Greetings and Welcome to HP Community,

 

As these are to do with the Instant ink cartridges, I would need to know few details regarding your instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

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I'm also having this issue but with my color cartridge. I have to take out and reinsert every time just to get it to print. Then it goes right back to cartridge error. Very frustrating!!! Especially since I have a large customer order to print and I'm not doing this for 300 pages! 

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Thank you Jeet_Singh for sending a replacement ink cartridge.

 

I have installed it and the printer is now working as normal.

 

Your help was prompt and very effective. Great support! Thanks!

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@Pick_WInger

 

Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day!

Asmita
I am an HP Employee

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I am having the same problem. I had a new instant ink cartridge to install and still getting the error. I have gone through troubleshooting steps of resetting and cleaning connections multiple times. It will print a  page or two then have error and when I remove the cartridge and back in it will print a few pages then have error again. Trying to decide if I need to replace it. This has been an excellent printer, I have had for 4 years and print 200-500 pages a month, so it has been used well. 

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I have the same problem regarding the colour cartridge. brand new, but it won't work. What can i do?

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Hi Jeet, I'm having the same problem. I've received a replacement printer with cartridges but in virtual assistant I get a black cartridge error telling me my subscription won't work until it's fixed.

 

I've also tried all the remedies suggested but it still occurs.

 

Can you please assist?

 

Thanks and regards,

DD

 

 

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