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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: Instant Ink Cartridge Error
Create an account on the HP Community to personalize your profile and ask a question
08-22-2019 08:33 PM
Hello,
I have a black Instant Ink cartridge that is continuously showing a Cartridge Error on the printer. I have followed all the steps suggested in previous posts and by the Virtual Assistant (printer reset, firmware update, cleaning cartridge and contacts, etc.) but with no luck at all.
Instant Ink does not seem to be able to send a new cartridge precisely because of the cartridge error. It has now been more than 2 weeks and this is unfortunately getting quite frustrating!
Any help at all would be much appreciated.
Thanks!
Solved! Go to Solution.
Accepted Solutions
08-25-2019 06:04 AM
Thank you for posting your query on HP Community,
As these are to do with the Instant ink cartridges, I would need to know few details regarding your instant ink account to help you get the ink cartridges sorted.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
I hope this helps resolve this issue completely,
Regards,
Jeet_Singh
I am an HP Employee
08-25-2019 06:04 AM
Thank you for posting your query on HP Community,
As these are to do with the Instant ink cartridges, I would need to know few details regarding your instant ink account to help you get the ink cartridges sorted.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
I hope this helps resolve this issue completely,
Regards,
Jeet_Singh
I am an HP Employee
08-25-2019 04:30 PM
Greetings and Welcome to HP Community,
As these are to do with the Instant ink cartridges, I would need to know few details regarding your instant ink account to help you get the ink cartridges sorted.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
I hope this helps resolve this issue completely,
Regards,
Jeet_Singh
I am an HP Employee
08-25-2019 07:21 PM
I'm also having this issue but with my color cartridge. I have to take out and reinsert every time just to get it to print. Then it goes right back to cartridge error. Very frustrating!!! Especially since I have a large customer order to print and I'm not doing this for 300 pages!
09-06-2019 09:37 AM
Happy to hear that. If you need further assistance feel free to reach out to us.
Have a great day!
Asmita
I am an HP Employee
09-24-2019 04:32 PM
I am having the same problem. I had a new instant ink cartridge to install and still getting the error. I have gone through troubleshooting steps of resetting and cleaning connections multiple times. It will print a page or two then have error and when I remove the cartridge and back in it will print a few pages then have error again. Trying to decide if I need to replace it. This has been an excellent printer, I have had for 4 years and print 200-500 pages a month, so it has been used well.
09-26-2019 04:27 AM
Hi Jeet, I'm having the same problem. I've received a replacement printer with cartridges but in virtual assistant I get a black cartridge error telling me my subscription won't work until it's fixed.
I've also tried all the remedies suggested but it still occurs.
Can you please assist?
Thanks and regards,
DD
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