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‎09-03-2019 03:14 PM

HP Recommended
Product: HP Envy 5010
Operating System: macOS 10.14 Mojave

Hi there,

 

Please help!  I recently purchased a HP Envy 5010.  The test pages print fine in full colour with no issues.  When I try to print in colour from my mac however, the prints won't print in colour.  I have unchecked the "black and white" tick option from the print settings menu , set the print quality to best and while the print preview is displaying in colour on the screen, the print comes out in black and white.  I have tried reinstalling the driver but this isn't working either.  I have tried saving the print settings but the tick for back and white seems to automatically retick despite my attempts to remove it.  

 

Any help would be greatly appreciated

 

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