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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-15-2019 06:38 PM

HP Recommended
Product: HP Office Jet Pro 8610 Printer
Operating System: Microsoft Windows 10 (64-bit)

As of about a week ago my printer stopped it's connection to Web Services.  Of course that prevents the connection to HP instant Ink site, preventing it from querying the printer on the ink levels, and no ePrint capability.  Reviewed all the previous posts on this error, tried them all with no luck in resolving the connection.  There was no change to the network, hardware or software.  So there had to be some type of software update that is causing the issue.  Using the printer connected to the network by cable or wireless, it functions correctly.  Any recommendations?  Did HP make a change on their site that is preventing older printers to connect to it? 

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