• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-16-2019 12:26 PM

HP Recommended
Product: OfficeJjet 5740
Operating System: Microsoft Windows 10 (32-bit)

Used HP Print and Scan Doctor 5.2.1 to print a test page and noticed a few white lines in the first column of the black ink box.  Ran the option to clean the cartridges.  It was still running (displayed "Cleaning cartridges . . .") after 15 minutes.  Assuming it wasn't suppose to take that long, I went ahead and printed another test page - - -  now there is hardly any black in printing in the first column of the black box AND only light gray printing in the alignment lines.  All other colors are printing fine and the Scan Doctor indicates that the black cartridge is about 1/3 full.  I decided to try and clean the cartridges again and the "Cleaning cartridges..." message has been displaying for the past hour.  This does not sound right. 

 

Any help would be appreciated.  Thanks very much, David

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.