• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎09-22-2019 11:29 AM

HP Recommended
Product: HP Deskjet Ink Advantage 3835
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My HP 3835 printer is not printing any color pages. If I print the pre defined pages in the printer like: Printer status report, e-print page, printer alignment page, print a test page ... the color page is printed. However if I try to print a pdf or word file with color picture/text, it prints it in black. 

I've tried everything:

1) Printing preferences check, TCP/IP change (as mentioned in some post somewhere).

2) I can't see the "color" option in printing preferences. It's only Draft/Normal/Best. Furthermore, there is no dropdown of Grayscale on/off in the advanced tab (where it usually used to be there).

3) Updated the driver multiple times

4) Removed all printers from installed programs (control panel) and reinstalled the printer.

5) Ran the HP Print and Scan doctor and did all the steps that were mentioned.

6) OS updates are latest. Have rechecked it again.

7) I'm using Wi-FI printing option, but I doubt if WIFi would have anything to do with the b/w printing.

😎 Checked in HP support assistance software, no updates are pending

 

Any help would be really appreciable!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.