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‎09-26-2019 03:35 PM

HP Recommended
Product: OfficeJet 3930
Operating System: Microsoft Windows 10 (64-bit)

I have an OfficeJet 3830 connected to a Windows 10 system, and do a fair amount of high resolution scanning for my translation work to get good quality OCR results.

I had an HP Printer/Scanner assistant program that I must have installed ~2 years ago when I bought the new system. That assistan allowed my a number of scanning options (pdf, bmp, jpg, gif, tif, tif, png) and worked well for my purposes.

This morning, it stopped working - gave me a message that it couldn't find my printer even. I could easily print from the system, but could manage the scanner.

Thought maybe there was a newer version of the assistant, so went to the HP web site and installed the inaptly named HP Smart. Most of my scanning options were no longer supported. The installation procedure had required that the previous assistant be uninstalled.

How do I get an assistant that gives me access to my printer's full capabilities?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.