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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-27-2019 10:12 AM

HP Recommended
Product: HP Envy 5544
Operating System: macOS 10.14 Mojave

My printer will not scan but prints fine. I've tried the inbuilt printer air print, image capture, as well as the HP easy scan and easy start options. I just get scanner errors coming up. So I tried to  a hard reset, still the same. Then I tried to update the firmware and got the error "scanner is in error mode, unable to update". As I say the printer prints fine its only the scanner that doesn't work.

Any ideas anyone? Thanks in anticipation!

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