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‎09-30-2019 07:11 AM

HP Recommended
Product: HP ENVY - 13-ad006nl
Operating System: Microsoft Windows 10 (64-bit)

Hi, one day I turned the pc on and I noticed the touchpad was very slow like if it had very low sensitivity. I checked in the settings and it was set to medium as allways. I also checked the cursor speed in the advanced settings and it was set to the middle of the bar as it has allways been. Even trying to max this two settings it still feels slow so something is definitely wrong. I tried to go back to a previous driver of the touchpad (automatically found by the system) but it was a 2006 version. It was back to normal speed but it didn't have all the functions like scroll with two fingers or change window with the three fingers slide. So I upgraded back to the latest driver available and the problem is still there. This happened to me a couple of times in the past (usually after the pc had been in stand by or ran out of battery) but it was solved letting the pc run out of battery and charging it back up. Once I turned it back on, the problem was gone. This time I tried it more than once but the problem doesn't go away.

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