• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎09-30-2019 10:37 AM - edited ‎09-30-2019 10:38 AM

HP Recommended
Product: HP Pagewide Pro 477dw
Operating System: Microsoft Windows 10 (64-bit)

I am trying to print from Word or any other Microsoft Office 2019 products. When I select HP Pagewide pro 477dw using the recommended driver PCL 6. Word crashes and then reopens (some of the time) but it always crashes. It does not print off the copy. I tried the printer with a different driver (Universal HP) and it printed but I could not get it to print in color. It also was trying to select a tray that was not the preferred tray. I have uninstalled Office and reinstalled it. I have uninstalled the Printer several times, removing the drivers, and then reinstalling it (sometimes with different drivers and different methods of installing). I am having this issue on multiple computers but only with the Pagewide Pro 477dw printer. It prints off on the MFP toshiba just fine.  Can anyone assist or have any thoughts of what I could try?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.