• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-03-2019 01:25 PM - edited ‎10-03-2019 01:28 PM

HP Recommended
Product: HP OfficeJet 5255
Operating System: macOS 10.14 Mojave

I bought my printer a little over a month ago. Since I bought it, I can not once get it to print in color. The color cartridge is brand new (never been used considering I can't get it to print color). I have de-selected the Black & White option while printing, but it prints in BW anyway.

 

Really really frustrating considering I JUST bought it, didn't do anything besides set it up according to directions, and it won't print in color. I have looked through the forums and found previous solutions to similar problems, but they aren't working for me.

 

Also - this is my second HP printer. I bought this one to replace my old one. I can't remember what type the old one was, but it worked fine in color. Same computer. Not sure why this one is any different. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.