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‎10-07-2019 09:48 AM

HP Recommended
Product: OfficeJet Pro 8740
Operating System: Microsoft Windows 10 (64-bit)

I have been trying to print a file from my computer to my 2 OfficeJet Pro 8740s (the first is connected by an ethernet cable to my router & the 2nd one is working on the wifi in the office off of the same router).  When I send the file to print it doesn't show up in the printer's Que at all.  I have tried both printers & cannot get it to work (tried the troubleshooter & it says there is nothing wrong).  The computer & printers have been rebooted & are still having that same problem...but I can get a test page to print from that computer to both of the printers.  When I try to print the same file from another computer in the office to both of those printers, it works fine.  Please help!

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