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‎10-19-2019 04:44 AM

HP Recommended
Product: HP OfficeJet 4658
Operating System: Microsoft Windows 10 (64-bit)

My printer recently ran out of coloured ink, and it started printing everything in grayscale automatically. I put new ink in which shows as full, yet it won't print colour.

 

There is no option whatsoever anywhere on the computer to change the colour. Not in word or printer settings. I cannot find a single colour option in printer preferences or control panel, nothing in advanced settings either.

 

The firmware is up to date already. All the drives have been reinstalled.

 

It will only print in colour if I print a test page directly from the printer.

 

Please help

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