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‎10-19-2019 06:58 AM - edited ‎10-19-2019 07:27 AM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: macOS 10.13 High Sierra

I have an HP OfficeJet Pro 8710 connected wirelessly from the printer/scanner to my MacPro.  I am using the printer/scanner IP address to identify the printer/scanner in the Mac system preferences/printers and scanners.  I can print ok but when I use the HP Easy Scan app to scan I get the following message:  "Scanner reported an error. HP OfficeJet Pro 8710 is currently unavailable." 

 

1.  When I open the HP Easy Scan app, my scanner shows as HP OfficeJet Pro 8710 and not the IP address labeled one.  I do not have a printer in Sysem Preferences called the HP OfficeJet Pro 8710 anymore but did at one time and it worked then.

 

2.  I do not have the option in the HP Easy Scan app to chose the printer/scanner identified by the IP address in the System Preferences.

 

3.  Can it be that the printer identifed by the IP address for printing needs to be the same name in the HP Easy Scan to work?

 

4.  Does anyone know if using an IP address to identify my HP OfficeJet Pro 8710 is causing the scanning problem?  Recenlty I was not able to get Printing to work until I used the printer IP address to label it in System Preferences.

 

5.  I have already downloaded new HP Smart and HP East Start drivers for my printer but if I try and set them up the HP OfficeJet Pro 8710 [OE2916] does not show up or can not be found and thus I can not add it to my list of printers in the System Preferences/Printers and Scanners.

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