• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-21-2019 06:09 PM

HP Recommended
Product: HP Envy Photo 7855 All-In-One
Operating System: Microsoft Windows 10 (64-bit)

The HP Support Assistant tells me that I need to install firmware version 1925 on my printer. When I go through the install process, it downloads the update, gathers configuration information, analyzes my system  and asks me to select the only HP printer I have attached to my system which is attached via Wi-Fi. When I highlight my selection, it won't let me click on the "INSTALL" icon because the icon is greyed out. My only selectable icon is "CANCEL". I have no problem printing to my printer. I get the same result after powering the printer off and on again. Any suggestions on what the source of my problem might be? Somehow it does not seem to recognize my printer.  Thank you.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.