• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-23-2019 10:53 AM

HP Recommended
Product: HP OfficeJet 7612
Operating System: macOS 10.15 Catalina

Hello.

 

Since the Catalina (10.15) macOS update my OfficeJet 7612 shows me "Automatic Document Feeder is Empty" when I want to scan a document from the glass using the HP Easy Scan tool. I've downloaded the new software (driver + essentials software) but with no luck. The message keeps popping up when hitting the "Scan" button after I place something on the glass.

 

Scanning via the document feeder works.

Scanning from the glass via macOS built-in option ("Printers & Scanners", "HP OfficeJet 7612", "Scanner") works if I select "Flatbed".

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.