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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-29-2019 02:20 PM

HP Recommended
Product: Photosmart 7515

My printer was working fine but the black ink was running low.  When I replaced it I received the error message "The printhead installed is not intended for use in this printer or is damaged.  Refer to printer documentation."  I have turned the printer off and on, run the HP Print and Scan doctor, cleaned the contacts and printheads, and replaced all cartridges with new ones.  I don't know what to do from here.  Any help is greatly appreciated.  Thank you.

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