• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-02-2019 01:13 AM - edited ‎11-04-2019 01:43 PM

HP Recommended

I have Office Jet Pro 6968 and I am seeing the same problem for long. I started to see it right after I purchased it. Last year I contacted a customer support, and non of their advises worked, except for one thing. A support suggested me to move the printer head by hand. The head moved easily, and it worked!

 

After then, I almost don't see the problem, but does not disappear perfectly.

 

I used a timer to shut down every night. I changed the configuration to shut down in a couple of hour. It made the printer more stable and I have not seen the problem nearly one year since then ... until today.

 

Today I met the same problem. I searched this forum and found this article. After battling with my printer for hours, I finally remember that the printer head could be related. However the head does not move by hand this time. I repeatedly turned on and off the printer, opened and closed the lid, but it never be moved. Therefore I am currently not able to clear the error yet.

 

I think HP does not know the error is related with the printer head, and they don't improve the head for years. I hope this post helps R&D people in HP and improve the head not to stack so easily, and the error message should imply the possibility of jamming head. It currently said it is paper jam.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.