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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-09-2019 12:07 AM

HP Recommended
Product: HP Envy 5014
Operating System: Microsoft Windows 10 (64-bit)

I just set up my HP Envy 5014 with my wireless network (Google Fiber). It can print fine, but I can't scan documents from the printer interface. When I select scan and choose my laptop, it says "Software required. Visit hp123.com to get HP Smart...."

I have HP Smart (Windows 10) installed on this laptop, and I can scan from the HP Smart app. I have a desktop computer connected to the same network (both hardwired through ethernet) that does not have the HP Smart app. When I select that one from the interface, it scans successfully, opening the Windows Fax and Scan program to do so.

 

I tried opening the Windows Fax and Scan program from my laptop, and it can successfully request a scan from the printer. However, the printer interface still can't send a scan to the laptop, even with Windows Fax & Scan open.

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