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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Pavilion
Microsoft Windows 7 (64-bit)

When I try to scan I get a message on the printer that says "no computer found." When I go through programs on the computer to HP Scan, it says the printer isn't found.  However, I can print with no problem.  I have already uninstalled and re-installed the printer, re-booted, reset the router and all the other things I've been able to find so far on this forum.  Please help!

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