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‎12-23-2019 03:21 PM

HP Recommended
Product: 6978
Operating System: Microsoft Windows 10 (64-bit)

Hello, my inkjet printer has decided that it does not want to print blue.  I was attempting to print 3 photos.  The first photo top half printed ok.  The bottom got streaky (red, thicker on the left).  The second photo continued the streaky and the bottom quarter was a washed out red.  The 3rd photo was completely a decent print, but it looked like it was printed with a red filter.

 

My printer reports that all three colors are approximately half full.  I am enrolled in Instant Ink.  I removed the blue cartridge and when I touched the reservoir output with a tissue there was definitely ink there.  While it was out I trimmed the orange tabs around it.

 

Once I put the cartridge back in - still no blue.  This unit is 4 days out of warranty, has about 50 pages total printed over the past year. 

 

Any advise?

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